August 3, 2020
Dear Wesley Outpatient Therapy Clients:
I understand that the last few months have been challenging for so many; I hope that this letter finds you and your loved ones safe and healthy. It is my great pleasure to announce that Wesley’s Outpatient Therapy office will re-open for treatments on Monday, August 10th!! We have missed providing care for all of you during this unique time and so look forward to seeing you again.
For those who are seeking our services for the first time, welcome! Wesley’s Outpatient Therapy department offers physical therapy, occupational therapy and speech therapy to anyone in the community (excluding residents of the nursing home, who receive therapy services from the in-patient staff). Our team provides services to referring orthopedic surgeons, neurologists, primary care physicians and pediatricians in the Capital District (and beyond). We offer convenient, high-quality therapy for independent and assisted living residents on The Wesley Community campus. Our staff helps recently discharged short-term rehab patients to continue their recovery in an outpatient setting. We often work with high school or college athletes, weekend warriors, employees and caregivers. We’d love to help you reach your health goals and achieve the highest quality of living.
Our patients’ health has always been our top priority. Outpatient Therapy has implemented precautions to protect against COVID-19 and we are strictly following guidelines set forth by the Center for Disease Control (CDC), the NYS Department of Health (NYSDOH) and the American Physical Therapy Association (APTA).
Here is what you can expect to see when you arrive for your therapy visit:
Pool- Unfortunately, we are not offering pool therapy or independent pool classes at this time, in order to comply with COVID-19 precautions.
No Crowded Waiting Rooms – Patients will be given entry, via security box, through a locked door at the Hathorn Entrance. Patients will check in briefly at the front desk, give payment and proceed to the treatment area.
Stop the Spread – Patients will be required to wash their hands with soap and water or use hand sanitizer upon arrival.
Wellness Screen – All patients, essential caregivers and staff will be screened for COVID-related symptoms, per Wesley’s required screening (includes temperature check).
Masks Required– Patients and any essential caregivers will be required to wear masks at all times while in the building.
Pens– Our Receptionist will e-mail paperwork before the initial evaluation, when possible.
Patients will have the option to fill out forms online and e-mail them back or print and hand in upon arrival. Our receptionist will manage used and unused pens for patients to sign receipts and consent forms.
Payment Methods – Patients will be asked to keep a credit card, HSA card or flex spending card on file, when possible, for us to bill directly for services (including co-pays). When this is not possible, the receptionist will enter credit card info or accept a check/ cash when needed.
Clinic Spacing – Tables, chairs and equipment have been arranged to maximize space between patients and maintain 6 ft apart.
Cardiovascular Equipment– Treadmill, bike, elliptical will not be used at this time, as recommended by the APTA.
Cleaning Procedures- Staff will clean all equipment, tables, chairs, etc. before and after each patient use. Handwashing for staff is required before and after each patient treatment. Patients will be issued their own Theraband to take home and bring back each visit for personal reuse.
Scheduling- We will keep treatment sessions to 40 min, one-on-one, to avoid patients’ overlap and to stay on schedule (avoid patients in waiting room).
Treatment Options- We encourage patients to continue coming for on-site treatments but understand their concerns. For our “at-risk population” or any other patients concerned about coming into the clinic, we are able to offer virtual visits. We will use real-time video conferencing technology to provide the best care possible.
Please visit www.thewesleycommunity.org/coronavirus-udates/ for updated Wesley Community information on the pandemic and our efforts to protect our staff’s health and safety and those we care for.
If you’d like to make an appointment, please call our office at 518-691-1451. Our staff continues to be dedicated to your health, pain relief and improved quality of life. We’d love to help you reach your health goals!!
Stay safe and be well.
Jennifer Runkel, Director of Outpatient Therapy
March 25, 2020
Dear Outpatient Therapy Clients and Friends:
Due to the coronavirus pandemic, and the health risks it presents for our valued clients and our staff, Wesley Outpatient Therapy will be closed until further notice. We realize that this presents an inconvenience for many of you and hope that you will understand the rationale for this decision.
The health threat posed by coronavirus (COVID-19), in particular for our older clients, is extreme. According to the Centers for Disease Control and Prevention, older adults are among those most at risk of becoming seriously ill as a result of coronavirus. We have been closely monitoring the situation and following guidelines from the appropriate federal and state agencies in relation to this evolving public health crisis. Their guidance has led us to make the determination to close until further guidelines are received.
We will continue to recommend that all individuals take precautions to maintain their health and protect the health of others. The New York State Department of Health
recommends the following best practices:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick and stay home when you are sick.
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
- Clean and disinfect frequently touched objects and surfaces.
- Adhere to social distancing recommendations.
We understand the importance of our services to you, our valued clients, and assure you that this closure is necessary to best protect you, other clients, and our staff.
Jennifer Runkel, MSPT
Director of Outpatient Therapies, The Wesley Community